united airlines fail

pointing to a bad experience in customer service found via twistedchick

from twistedchick;

Please feel free to boost the signal on this. This link contains the corporate information on UAL Corporation and the email addresses of their president and one or two chief corporate executives.Here is the list of the company's corporate officers. I seriously doubt that any of them have even heard of the incident, since customer service systems are designed to keep such things away from the brass. It wouldn't be a bad idea if some of them were informed that, in these days when air carriers are struggling, treating customers abysmally is bad business. (I have already sent evilpuppy the link.)

since the incident has to to with a disabled person, twistedchick posted info about the americans with disabilities act